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Hand-filtering trial
Learn about our new Hand-filtering trial
Hand Filtering your Applicants
Learn what we will do
Applying to your job advert
Hand Filtering
Learn how we can assist you in finding your ideal candidate
Applying to your job advert
What does 'We're Unsure' mean?
What does 'We're Unsure' mean?
Applying to your job advert
What does 'We don't Recommend' mean?
What does 'We don't Recommend' mean?
Applying to your job advert
What does 'We Recommend' mean?
What does 'We Recommend' mean?
Applying to your job advert
Hand Filtering and send Unsuccessful Email
How we can help you even further
Applying to your job advert
Uploading unsolicited applications
Learn how to attach unsolicited applicants to an existing advert
Applying to your job advert
How to message applicants
Learn how to message an applicant from your employer portal
Sending messages to applicants
Inviting applicants for interview
Helping you to invite applicants for interview
Emails to applicants
Can I download all the applicant data?
Sorry we don't have this feature
Downloading applicant data
I downloaded a CV and it looks corrupted, what shall I do?
Learn what to do if a CV looks broken
Downloading applicant data
Can I download more than one CV at a time?
Sorry we do not offer this functionality
Downloading applicant data
Can I download an applicant's original CV
Learn how to download an original CV
Downloading applicant data
Can I approach applicants about other jobs?
Great news, all the applicants are yours...
General questions
How can applicants return the application form?
Learn how to get your application forms back
Application forms
I'm not getting a good response, what should I do?
Learn what to do if you unfortunately get a poor response
Issues with applicants
I've got a few poor quality applicants, what can I do?
Learn what to do with poor quality applicants
Issues with applicants
An applicant hasn’t put on their contact details, what can I do?
Find out how we may still be able to help
Issues with applicants
Can I see an example of the email that you send to applicants with my companies application form?
Here is an example email we send automatically to applicants
Emails to applicants
Can I see an example email that you send to applicants with my companies career site?
Here is an example email we send automatically to applicants
Emails to applicants
Can I see an example of the job filled email?
Here is an example we may send to applicants if your job has been filled
Emails to applicants
Do you send applicants an unsuccessful email immediately?
Learn when we send 'unsuccessful' emails and why
Emails to applicants
Can I see an example of an unsuccessful email?
Here is the email template we send to unsuccessful applicants
Emails to applicants
How do I send applicants an unsuccessful email
Learn how we help you send 'unsuccessful' emails
Emails to applicants
Can I see an example of the Thank You email you send?
Here is an example email we send automatically to applicants
Emails to applicants
If an applicant is disabled can they use Shortlist+
Learn how we help everyone complete Shortlist+
Shortlist+
When will I be notified about new responses to Shortlist+
The Notifications page shows new responses
Shortlist+
Is Shortlist+ possibly discriminatory?
Learn why we haven't had an issueLearn why we haven't had an issue
Shortlist+
How do I know when applicants have been invited to Shortlist?
Learn how we show which applicants have been invited to Shortlist+
Shortlist+
Can I see an example of emails inviting applicants to Shortlist+?
Here is an example email we send to applicants about Shortlist+
Shortlist+
Do you send a Shortlist+ reminder email?
Yes we do...
Shortlist+
How do I know the Shortlist+ invitation has been sent?
Learn how you can quickly find this information out...
Shortlist+
How does the applicant get invited to Shortlist+
Learn how we encourage applicants to answer your questions
Shortlist+
How long have applicants got to answer my question?
Learn how Shortlist+ prevents applicants waffling
Shortlist+
Does the applicant know my questions before answering?
Learn about the upfront information we give to applicants
Shortlist+
Do I have to record myself asking the question?
We take care of that for you...
Shortlist+
Do you screen/approve all the Shortlist+ questions?
Learn why we screen Shortlist+ questions and what we look for
Shortlist+
Can I change my Shortlist+ questions later
Yes, and here is what happens...
Shortlist+
What is the difference between open and closed questions?
Learn about the different types of answers you can get
Shortlist+
Using Shortlist+ what questions should I ask and not ask?
There are some great questions to ask using Shortlist+ and some you should never ask
Shortlist+
What are some bad questions to ask?
Learn some bad questions to ask using Shortlist+
Shortlist+
What are some good questions to ask?
Learn some great questions to ask using Shortlist+
Shortlist+
How many questions can I ask?
Learn how many questions you can ask with Shortlist+
Shortlist+
What is Shortlist+
Learn how you can benefit from Shortlist+
Shortlist+
I can't send a message due to profanity
Learn what to do if you see a warning when sending a message with profanity
Sending messages to applicants
How do you protect me from viruses in messages?
Learn who is responsible for virus protection
Sending messages to applicants
An applicant hasn’t responded what should I do?
Learn what to do if an applicant doesn't respond to your message
Sending messages to applicants
There might be a delay receiving a message from an applicant. Why is this?
Learn why there might be a delay receiving messages from applicants
Sending messages to applicants
How do I known when an applicant's responds to my message?
Learn how we notify you about new messages from applicants
Sending messages to applicants
Do you remind applicants of my Message?
Yes we do, via email and SMS...
Sending messages to applicants
How does an applicant respond to my message?
Learn how an applicant replies to your message
Sending messages to applicants
How do I know an applicant has received my Message?
We show you open and click data...
Sending messages to applicants
What are Messages and why are they useful?
Learn about messages and why they are so helpful
Sending messages to applicants
Can other users in my organisation edit/delete my notes?
The short answer is "Yes"...
Making notes about applicants
Can other users in my organisation see my notes?
The short answer is "Yes"...
Making notes about applicants
Can the applicant see my notes?
The short answer is "no, but"...
Making notes about applicants
How can I edit/delete a note on an applicant?
Learn how to edit and delete a note on an applicant record
Making notes about applicants
Why are Notes useful on an applicant record?
Learn why making notes is so helpful
Making notes about applicants
Automatically filter-out applicants with telephone numbers outside the EU
Learn how to exclude applicants who provide a telephone number outside the EU.
Auto-exclude applicants by distance
Can I change the accept distance to applicants?
Learn how to change the auto-reject distance
Auto-exclude applicants by distance
How do I change the distance I'm willing to accept applicants from?
Learn about how to change the location scoring
Auto-exclude applicants by distance
How can I auto-exclude applicants who live too far away or from overseas?
Learn how we can help limit the number of overseas applications
Auto-exclude applicants by distance
All the applicants have 0 miles as the distance
Learn how to resolve this issue
Auto-exclude applicants by distance
How we calculate an applicant's commuting distance
Learn why commuting distance is better than 'as the crow flies'
Auto-exclude applicants by distance
What are auto-excluded applicants?
Learn how we can auto-exclude applicants for you
Auto-exclude applicants by distance
Why has an applicant got a high CV Score when they don’t seem to have relevant experience?
We don't always get CV Scores 100% correct. Here is why...
CV Score
What is a CV Score?
Learn how the CV Score can help you and how it works
CV Score
What happened to applicant star ratings?
Learn what we replaced applicant star ratings with
Ranking applicants
Filtering applicants by Thumb Rankings
Quickly find the applicants you have ranked
Ranking applicants
Does the applicant see the ranking I give them?
Learn about how we share your ranking with applicants
Ranking applicants
When an applicant is 'awaiting review' what does it mean?
Learn what 'awaiting review' means and how to review them
Ranking applicants
What happens if I rank an applicant as Thumbs Down / Unsuccessful’?
Learn about the benefits of ranking unsuccessful applicants
Ranking applicants
What are 'Thumb Rankings' and how do I use them?
Learn what thumb rankings are and how to use them
Ranking applicants
I can't find all my applicants. Why not?
Learn how to find all your applicants
Searching for applicants
How do I filter and sort applicants?
Learn about our different filter options
Searching for applicants
Do you blacklist applicants?
Yes we can, simply tell us about an issue and we will investigate
Receiving applicants
Do you share my applicants with anyone else?
Learn about what we do with your applicants
Receiving applicants
I've applied to my job and can't see my application
Learn why we don't normally show pseudo-applications
Receiving applicants
I archived my advert but still receive job applications
Learn why your archived advert is still generating applications
Receiving applicants
Can I see which job boards applicants came from?
Learn why we don't supply this information
Receiving applicants
Can you email every applicant to me?
Learn why we don't do this and the benefit
Receiving applicants
When did an applicant apply to my job advert?
Learn how to find the date and time of an application
Receiving applicants
What is the applicant's Summary
Understand how we create the applicant's Summary
Receiving applicants
When an applicant applies how long until I see their application?
Learn how long it takes to process applications and why
Receiving applicants
How quickly will I start receiving applications?
"It depends" and here is why...
Receiving applicants
When should I contact good applicants
Learn when to contact good applicants and why
Receiving applicants
How do I see applicants that applied for a specific job advert?
Learn how to use filters so you only see applicants who applied for a specific role.
Receiving applicants
How do applicants on a mobile device apply to jobs?
Learn how we allow applicants to apply via mobile
Applying to your job advert
An applicant applied 'via RecruitmentGenius.com', what does this mean?
Learn about how we attract job seekers through our own site
Applying to your job advert
What do the questions sound like when read out?
Learn about what the questions sound like
Shortlist+
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